Show All Answers

Q: Line Repair

A:

Where does the City responsibility begin/end for water and sewer services to residences?

The City responsibility begins/ends at the property line or the utility easement line depending on how the property was platted. For water services, the meter box is the dividing line. Anything within the meter box or on the street side of the meter box is the City’s responsibility to maintain. For sewer services, the sewer clean out or City clean out near the sidewalk, street, or back fence if the sewer main is in the rear of the property, is the dividing line. The clean out and piping from the clean out to the sewer main is maintained by the City.

How do I contact the Line Repair Department for after hour emergencies, such as water leaks or sewer blockages?

The Line Repair Department has personnel on call 24 hours a day, seven days a week including holidays. Our main number is answered 24 hours a day, seven days a week as well. That number is 281-554-1390.

Q: Water Production

A:

What does the Water Production Department do?

The Water Production Department monitors ten water pump stations, eight groundwater wells and four elevated towers throughout the City to ensure water quality and adequate water pressure is provided for public health, daily needs, and emergency needs such as fire fighting. Our operators perform daily water quality analysis at each pump station as well as state-required bacteriological testing at residences throughout the City.

What do I do if my water smells or tastes bad?

Please contact us! We will speak to you about your problem and get your address and contact information. Then, we’ll send an operator to your location where he will determine the best solution. Most often, by flushing the main line on your street, your taste and odor problem should be eliminated.

Q: Undirectional Flushing

A:

What is the Water Production staff doing and why?

The League City Water Production Department is implementing a common utility maintenance procedure called unidirectional flushing. It involves opening specifically-selected fire hydrants and closing specifically selected valves under controlled conditions to scour the inner surface of water distribution pipes.

The scouring process helps to remove corrosion scale and sediment that accumulate naturally over time. If otherwise left in place, these deposits could degrade water quality and restrict pipeline carrying capacity.

Will flushing be done in my neighborhood?

The City is continuing the UDF program in certain areas of town in the upcoming months. Specific areas for flushing will be posted on the city website. Flushing will normally occur between the hours of 10 p.m. and 7 a.m.

I lost water service. Why, and what do I do?

Though not intentional, this happens from time-to-time during the flushing program.

During flushing, certain valves are closed to provide control over the direction of flow. It is likely that a valve closure resulted in loss of supply to your block. The crew will be sent to your block immediately to investigate and identify which valves may be closed and need to be re-opened.

Will I be paying for the water used in flushing?

No, each residence and business is individually metered at the service connection to determine consumption. Your utility bill is based on your specific meter readings.

Why does flush water (hydrant or sink) appear discolored?

The color is due to the presence of solids that are scoured from the surface of the pipes. These may include sand, sediment, iron (rust), and manganese, all of which are naturally-occurring and common to virtually every water system. At the levels that cause mild discoloration, these solids are not harmful; although they may impart an undesirable taste to the water.

How do I get rid of the discolored appearance?

Customers are advised to fully open their cold water faucets in their kitchen and bathroom to flush this water out of their service piping and plumbing lines. In most cases, the water should begin to run clear again within a minute. If it does not clear, please let us know and we will have a crew sent to your house to investigate further.

Is the water safe to drink?

Yes, water production staff has maintained compliance with all state and federal drinking water quality standards. We perform frequent quality assurance / quality control monitoring throughout the system to ensure the safety and aesthetic quality of your water.

Each year, water production staff prepares the consumer confidence report for all our customers. This report summarizes the results of testing and provides a comparison to regulatory standards. We are performing flushing as a proactive measure to further enhance water quality and help ensure continued compliance.

Is this counterproductive to conservation?

League City Water Production strongly values, encourages, and practices water conservation measures. In developing the flushing program, we considered the impact of water use and weighed it against the known benefits of flushing. While a fair amount of water is used and is necessary to create an effective scour, we use a flushing practice called unidirectional flushing that is specifically designed to reduce overall water usage.

Why is League City doing this? Aren’t the water pipes clean?

Because water mains are designed to handle fire flow, which may be several times larger than domestic or commercial water flow, the velocity of flow (or rate that water flows through pipes) in most mains is normally fairly low. Due to this, solids may settle on the bottom of the pipes. The problem may be more significant where there are dead-end pipes or areas of low water use.

Over time, these deposits reduce the “carrying capacity” of the pipe. They can also be a source of color, odor, and taste problems in the water if the deposits are stirred up by increases in the flow. Flushing the pipes at high velocities will normally remove most of the settled substances and discolored or stale water.

What else do League City customers need to know to prepare for the flushing process?

During the actual flushing process, water customers may experience some disturbance in their usual water service such as a short-term decrease in water pressure or the appearance of “brown water.” Although the water should not pose a health risk, it is best to avoid drinking the water until it runs clear from the tap.

Avoid washing clothes while flushing is happening in your area and don’t wash if there is a brown tint to the water. Plan ahead and do your laundry over the weekend to avoid the possibility of having stained clothes. If you inadvertently have washed your clothes in “brown or discolored water,” do not use bleach. This will set the stains in your laundry.

Don’t prepare baby food or formula if the water is discolored. Use bottled water or pre-prepared food and formula. You can also boil the water for one minute to ensure safety.

It’s often a good idea to use water stored in the refrigerator to drink, even when the flushing program is over. This a good habit to get into in the case of an emergency.

Who do I call with questions?

Any questions or concerns you may have can be directed to Mike Moreno, water quality supervisor, at 281-554-1042. You may also call our main office at 281-554-1041.